Dear EFI Customer, 

Please note that we are making some changes to improve your Customer Success experience, so the update portal is being decommissioned on October 2, 2020. If you try to access the update portal after that time you will be redirected to our new platform called Communities. Communities provides an improved customer experience by providing you with the ability to create cases, view the status of case, and access articles that contain answers to questions and issues that you may be facing. You will /still be able to post questions and answers about the things you are doing with the software within a communities group dedicated to. 

Thank you for your continued business!         
EFI Customer Success

Update Request
Thank you for visiting our Update Request Portal.

Please fill out the fields below and register your update request on the following page.

Please keep in mind that you must first make a support request for an update in the Support Center. Support will then approve your request.

As a general rule, DirectSmile Support won't approve any Update/Installation requests that are NOT coming from the DirectSmile Support Center.

Therefore, don't forget to contact us through the Support Center after you have registered your account on this campaign.


System ID:

Domain Name:

Company name:



Is it a Windows server 2008?

I have read this Agreement and agree to the terms and conditions.

Note: Due to the end-of-life for Windows 2008 Server and SQL Server 2008, updates are no longer provided through the support team. The upgrades require a migration plan which will be quoted as a separate project.